The Challenge
Fieldwork International are a highly specialised fieldwork consultancy dedicated to the healthcare industry. As part of the Ipsos MORI group their role is to provide a high level of expertise and knowledge in healthcare data collection.
With research panels across Europe and the US, providing incentive rewards to healthcare professionals with limited administration in a timely and accurate manner is paramount.
The Requirements
As a long standing Client of Ovation’s for over 5 years, Fieldwork International approached Ovation to work in partnership to develop an automated ordering process in order to deliver multi-language and multi-currency rewards in real-time.
The Solution
- Development automates incentives requests via a direct link from Client database to Ovation's database
- 24hr incentive fulfilment in real-time upon survey completion
- Incentive rewards issued in local currency
(GBP, USD and EUR) - Multi-language - French, Spanish, Italian, English & German
- A single platform for all incentive reward redemption
- Over 100 locally inspiring gift cards and eVouchers
Results
- 75% reduction in internal administration hours
- Reduced waiting time to 0 upon survey completed, compared to 14 days delivery time for traditional incentives
- 17% increase in repeat respondents providing quality data for the clients
- In the US over 100% increase in redemption choices for Ovation incentive reward since go live
