Ipsos MORI, part of the Ipsos Group, is a leading full service UK research company with global reach. They specialise in brand communication, advertising and media research (Ipsos MORI Connect), consumer, retail & shopper and healthcare research (Ipsos MORI Marketing), customer and employee relationship management research (Ipsos MORI Loyalty), and social & political and reputation research (Ipsos MORI Public Affairs).
Fieldwork International are a highly specialised fieldwork consultancy dedicated to the healthcare industry. As part of the Ipsos MORI group their role is to provide a high level of expertise and knowledge in healthcare data collection.
With research panels across Europe and the US, providing incentive rewards to healthcare professionals with limited administration in a timely and accurate manner is paramount.
As a long standing Client of Ovation’s for over 4 years Fieldwork International approached Ovation to work in partnership to develop an automated ordering process in order to deliver multi-language and multi-currency rewards in real-time.
"Since the introduction of the automated system, we have experienced a considerable reduction of the time we spend processing the payments and dealing with panel queries on a weekly basis. Panel members also seem very satisfied with this new system, which is reflected in the higher panel retention achieved in the last 6 months"
Panel Manager, Fieldwork International - Ipsos MORI