Ipsos MORI, part of the Ipsos Group, is a leading full service UK research company with global reach. They specialise in brand communication, advertising and media research (Ipsos MORI Connect), consumer, retail & shopper and healthcare research (Ipsos MORI Marketing), customer and employee relationship management research (Ipsos MORI Loyalty), and social & political and reputation research (Ipsos MORI Public Affairs).
Fieldwork International are a highly specialised fieldwork consultancy dedicated to the healthcare industry. As part of the Ipsos MORI group their role is to provide a high level of expertise and knowledge in healthcare data collection.
With research panels across Europe and the US, providing incentive rewards to healthcare professionals with limited administration in a timely and accurate manner is paramount.
As a long standing Client of Ovation’s for over 5 years, Fieldwork International approached Ovation to work in partnership to develop an automated ordering process in order to deliver multi-language and multi-currency rewards in real-time.
"Since the introduction of the automated system, we have experienced a considerable reduction of the time we spend processing the payments and dealing with panel queries. Panel members seem very satisfied with this new system, which is reflected in the higher panel retention"
Panel Manager, Fieldwork International - Ipsos MORI
