Customer Loyalty

It is far more cost effective for any company to retain existing customers for repeat business, than it is to be constantly finding new customers to replace lost custom. The Universal Voucher system ensures brand loyalty in an increasingly busy market place, helping to acquire new customers, whilst retaining existing custom.

Our customer retention strategies, and unique approach has helped many leading brands build more profitable relationships with their customers. The Universal Voucher will help you to truly engage and motivate your target audience. From the beginning we will strive to understand who your customers are, and what we can do to engage them. Our market leading platform offers an extensive range of truly desirable rewards for all demographics regardless of age, sex or location to ensure the following;

Customer engagement
Brand loyalty
Customer acquisition
Increase customer profitability and gain competitive advantages
Improve customer attitudes

The Ovation Incentives team of Account Managers will help you to avoid the most common problems, and keep customers engaged with desirable rewards that are delivered in fun, and innovative ways.

Accrue reward value over a period of time
Redeem different reward values - Remainder can be redeemed at leisure
Extensive reward portfolio consisting of desirable and brand recognisable vouchers
Choose voucher type e.g. e-vouchers, gift cards, paper vouchers etc
Multiple voucher denominations available
Fast fulfilment of rewards
Easy Shopping formatm - Identical to standard on-line shopping baskets
On-line satisfaction surveys

Our sales incentives are also backed up with measurable metrics allowing our clients to track performance, and measure the overall success of the programme.

Inter-changeable communications
Branded online rewards platform with custom incentive design
Multi-country platform - Fully scalable, simply switch on new countries as and when required.
Multi-language platform - 27 languages available
Extensive local rewards portfolio available globally
Customer care in local languages
Multi-currency – Issue rewards in local currencies

Our specialist team of account managers has a wealth of experience to help you find the right sales incentive and reward programme for your sales force