Customer Service App

Track and troubleshoot your customers' rewards and orders.

Using secure login, or SSO, we can integrate our customer service app with your first line support team for maximum service response.

Resend rewards and digital gift cards instantly.

Get in touch
Laptop showing a digital gift card resent to the recipient using the Customer service app

Track your orders

Search your customers' rewards and orders for real-time dispatch updates and delivery receipts for every virtual gift card or reward code issued.

Search results page
Troubleshoot orders page

Put your team in control

Our step by step guide will help your customer service team solve any issues your recipients may have.

Keep your customer service SLAs consistent across all campaigns.

Resend rewards and digital gift cards

"I can't find my reward". Avoid delays by instantly resending rewards and digital gift cards directly to your recipients.

Order resent
Ticket sent to customer service

We are here to help

Raise and track tickets with our helpdesk team to quickly solve those complex queries. Generate reports to track and solve your most frequent enquiries.

Ready to start your reward program?

Let's start